Your customer has a desired outcome - they want to achieve something by using your product. That's "success" for them. It's that simple.
But if you've ever used a product and said "why'd they let me do that?" - especially one where you have a direct human connection with an Account Rep or, even ... (more)
The other day I was asked something that I've never been asked before:
"What's your philosophy around SaaS?"... (more)
Mention Customer Success for SaaS and subscription companies, and the discussion almost always goes to usage data.
And it makes sense; as a SaaS vendor you (should) have amazing visibility into your users’ and customers’ actual use of your product.... (more)